Last Updated: Saturday 20th September 2025
This Privacy Policy explains how The Close Code, a subsection of Kinova Digital Marketing, collects, uses, stores, and protects personal information. By using the website theclosecode.co.ke, you agree to the terms described in this policy.
1. Information We Collect
We may collect the following personal information:
- Name
- Email address
- Phone number
- Payment and billing information
- Browsing data, including cookies, session information, analytics data, and IP address
2. How We Collect Information
We collect personal information through the following methods:
- Website forms, including sign-up, contact, and checkout forms
- Newsletter and lead capture forms
- Checkout and payment processing systems
- Cookies and analytics tools, including Google Analytics and Meta Pixel
3. Use of Information
We use collected information for the following purposes:
- Providing and managing services and products
- Processing payments
- Sending updates, newsletters, and marketing communications
- Improving website performance and user experience
- Delivering customer support
- Complying with legal and regulatory requirements
4. Sharing of Information
We may share personal information with trusted third-party providers when necessary to deliver our services. These include:
- Payment processor: IntaSend
- Customer relationship management: HubSpot
- Email marketing platform: Send Pulse, mailer lite
- Analytics providers: Google Analytics and Meta Pixel
We do not sell or rent personal information to third parties.
5. User Rights
In accordance with applicable data protection laws, including GDPR and CCPA, you have the following rights:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of your personal information
- The right to opt out of marketing communications at any time
Requests may be made by contacting us at privacy@theclosecode.co.ke.
6. Security of Information
We implement appropriate technical and organizational measures to protect personal information, including:
- SSL encryption on our website
- Secure servers and firewalls
- Restricted staff access to personal information
- Regular monitoring and testing for vulnerabilities
While we take reasonable steps to protect information, no transmission over the internet can be guaranteed to be completely secure.
7. Cookies and Tracking Technologies
We use cookies and tracking technologies for the following purposes:
- Analytics through Google Analytics and Meta Pixel
- Improving user experience on our website
- Marketing and advertising purposes
Users may disable cookies through their browser settings, but some website features may not function correctly as a result.
8. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with the revised date clearly displayed. Continued use of our website after updates constitutes acceptance of the revised policy.
9. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: privacy@theclosecode.co.ke
Business: Kinova Digital Marketing
Brand: The Close Code
Location: Kenya